Buyer Protection Policy
You are protected every time you make a purchase on reeflect.me
We will give you a full refund if your item ships late (upto 7 days from day of order) or does not match the listing description.
You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Customer Service page of the website. If we verify your claim, we’ll send you a label to return the order and refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.
If any of the following pertain to your order, please report the problem in the reeflect.me website immediately:
- Undisclosed damage
- Incorrect or missing item
- Item not as described
- Item is not authentic
If no claim is made within 3 days of delivery, no refunds will be provided.
What’s NOT covered?
Item does not fit / changed mind: If the item is just not your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item on reeflect.me!
Trades and Offline Transactions: We do not cover trades or transactions completed off of the reeflect.me platform
- Products are dispatched by the individual sellers.
- Expected shipment dispatch date is within 1-3 days of purchase. (Our sellers use expedient courier services, so you’ll receive your products at the earliest)
- After your item is dispatched, you will receive the tracking number and also receive order updates via e-mail and/or WhatsApp
- For any further queries, please contact us here.